• No Order Cancellation Policy: 

    Once an order has been placed and payment has been processed, it cannot be cancelled or modified. This policy is in place to ensure that our team can efficiently process order and fulfill them in a timely manner.


    Initiating a Return or Exchange: 

    **Important Note:** The customer is responsible for all shipping costs associated with the exchange, including both the return shipping and the shipping of the new item.


    1. Contact Us: Reach out to our friendly customer service team within 7 days of receiving your order. You can contact us via:

    1. Provide Order Details: In your message, please include the following information:
      • Name
      • Order ID
      • Date Purchased
      • Date Received
      • Item to be returned/exchanged (including size, if applicable)
      • Reason for return/exchange (Optional, but helpful)

    3. Our Team Will Assist: We will review your request and provide you with further instructions, including return shipping information (if applicable).

    Eligibility:

    • Please note that pre-order items, sale items, and discounted items are not eligible for refunds, only exchanges.
    • Exchanges are only valid for the same item and size originally purchased.
    • You are only entitled to one exchange request per order.

    Non-Valid Return/Exchange/Refund/Can ellations Reasons:

    • "I changed my mind"
    • "The color doesn't suit me"
    • "I don't want it anymore"
    • "Size does not fit" (Please refer to our size chart for accurate measurements. Size exchanges are possible subject to availability.)
    • "I want to change the color/design" (without requesting an exchange for the same item in a different color/design)

    For more information or assistance, please contact our customer service team.